FAQ'S
Why Do You Use Soy Wax?
At The Chandler Ashton Collection, we carefully select natural soy wax because it aligns with our commitment to quality, sustainability, and wellness. Soy wax is a renewable, plant-based resource that burns cleaner and longer than traditional paraffin wax.
Unlike paraffin candles, soy candles produce significantly less soot, helping to maintain cleaner indoor air and reducing residue on walls, ceilings, furnishings, and ventilation systems. Soy wax also provides a beautiful fragrance experience while offering a more environmentally conscious choice.
Additionally, the use of soy wax supports American agriculture and contributes to the growth of U.S. farming communities.
How Is Soy Wax Made?
Soy wax is derived from soybeans, which are harvested, cleaned, and processed into flakes. The natural soybean oil is then extracted and hydrogenated, transforming it into a solid wax that is ideal for candle making.
This natural process creates the clean-burning soy wax used in every Chandler Ashton Collection candle.
How Fragrant Are Your Candles?
Our candles are thoughtfully formulated to provide a balanced and luxurious fragrance experience. They are designed to comfortably scent medium to large spaces without becoming overpowering.
Because we use natural soy wax, our candles may have a softer scent throw compared to paraffin-based candles. We embrace this difference, as it allows our fragrances to enhance everyday living in a subtle and elegant way.
Do You Offer Wholesale Opportunities?
Yes. We are pleased to offer wholesale partnerships for retailers, boutiques, gift shops, and specialty stores.
For wholesale inquiries, please contact us at:
support@thechandlerashtoncollection.com
What Shipping Methods Do You Use?
We currently ship all U.S. orders via USPS or FedEx.
Domestic Shipping
- Flat-rate shipping: $9.00
Canada Shipping
- Flat-rate shipping: $25.00
- Orders may take up to 14 business days to arrive.
- Canadian orders are shipped via FedEx.
Processing and delivery times may vary during holidays and promotional periods.
What Is Your Return Policy?
Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact our customer support team for assistance.
To initiate a return, please email:
support@thechandlerashtoncollection.com
Please include your order number and details regarding your return request. Return shipping costs are the responsibility of the customer unless otherwise specified.
Can I Send a Gift?
Absolutely.
If your order is being shipped directly to the recipient, simply leave a note during checkout. We are happy to include a complimentary personalized gift message and will omit pricing information from the package.
Do You Ship Internationally?
At this time, we ship within the United States and Canada.
We look forward to expanding our international shipping options in the future and appreciate your patience as we continue to grow.
Have additional questions? We're here to help.
Please contact us at support@thechandlerashtoncollection.com, and a member of our team will be happy to assist you.